Resources: FAQs

What do I do now?
You must (1) delete the Editor.ini file on your computer and then (2) reinstall the BB Prism messaging software.
 
(1) To navigate to the C:\Program Files\BetaBrite Prism Messaging Software folder and delete the Editor.ini file:

• Double click the My Computer desktop icon.
• Double click the C: drive.
• Double click the Program Files folder.
• Double click the BetaBrite Prism Messaging Software folder.
  Note: If you changed the default installation to a different location, look for the Editor.ini file in that location.
• *Click the Editor.ini file and press the Delete key:

(2) To reinstall the software, click Install Software from the CD.

*If you do not see the Editor.ini file, it may be because system files are hidden from view. Do the following to change this setting:

• Select Folder Options from the Tools menu.

• Click the View tab.
• Scroll down until you see Hidden Files and Folders and select the Show hidden files and folders option.
  

• Click OK.