Resources: FAQs

When I try to run the messaging software, this message appears:

What do I do now?
You must (1) delete the Editor.ini file on your computer and then (2) reinstall the BB Prism messaging software.
(1) To navigate to the C:\Program Files\BetaBrite Prism Messaging Software folder and delete the Editor.ini file:
  • Double click the My Computer desktop icon.
  • Double click the C: drive.
  • Double click the Program Files folder.
  • Double click the BetaBrite Prism Messaging Software folder.
    Note: If you changed the default installation to a different location, look for the Editor.ini file in that location.
  • *Click the Editor.ini file and press the Delete key:

(2) To reinstall the software, click Install Software from the CD.

*If you do not see the Editor.ini file, it may be because system files are hidden from view. Do the following to change this setting:

  • Select Folder Options from the Tools menu.

  • Click the View tab.
  • Scroll down until you see Hidden Files and Folders and select the Show hidden files and folders option.

  • Click OK.


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